I recently went to Dubai on holiday. I stayed at the Sofitel on the Palm aka http://twitter.com/SofitelDXBPalm Whilst there, we visited the tallest tower in the world – The Burj Khalifa aka https://twitter.com/burjkhalifa we wanted to a) go into and up this amazing building and see the views and b) have dinner in the restaurant called Atmosphere which is on the 124th Floor.
The reason for this blog post is that we did visit the Burj Khalifa and have dinner in their restaurant. It is fair to say that the views were spectacular – and that’s it.. The food was average at best, incredibly expensive and the service whilst professional was to me totally unbelievable and insincere.
We stayed as I have said at the Sofitel on the Palm, yes it is a 5* hotel but even so, the level of care and attention was amazing, but what was more amazing was that I really believed that each and every one of their staff actually meant it. They actually said it and did it from the heart.
The staff at the Burj Khalifa whilst saying all the right things but it felt that that they were doing so as they have been told they had to say that, and did not really believe what they were saying and it felt that they were also saying that to sell more drinks / food etc…
The Sofitel was cheaper than the Burj Khalifa for dinner, so its not always the case that the more you spend the better the experience. Perhaps this also comes down to how the staff are treated.. I don’t know. But what I do know is that if the staff feel that every day their job is on the line then yes.. their attitude towards their customers would be very different to staff that were happy and content with their work. I think it comes down to the culture within the business.
I doubt the Burj Khalifa get many repeat customers.. Yes.. the view was amazing, but the food and the service was average at best… In fact, take away the view and there is little else there to attract customers to eat there. On the other hand, The various restaurants at the Sofitel are busy all the time with repeat visitors.. Why? because not only is the food excellent but the service and experience are awesome and totally believable and from the heart.