Example of great Customer Care from Frank Eliason from ComCastCares
Twitter offers many benefits to businesses. But one that is rarely talked about or discussed is that of its role in Customer support or service. As customers we want our issues resolved quickly, be told about problems promptly, and to actually feel that we are being [...]
One of the most common questions that I get asked, is What is a Retweet? and how do you do them? A retweet, is where you see an update from someone that has information that you want to share with your followers.
There is great value in getting as many retweets as possible, as this is [...]
One of the top Twitter Business applications that I use and lots of my clients use is Tweepsearch. Tweepsearch allows you to search on keywords in other people’s Bios..
This means that you can now follow people who have similar interests as you, and perhaps are located near to you as well
Every Friday on Twitter, you will see thousands of people sending out tweets that have the term #followfriday in the tweet. So what exactly is followfriday, and why should you join in, and why take the time to check it out….
What is followfriday?
Followfriday began its life in Mid Jan 2009. It was started by Micah [...]
If you are a business, and want to find other businesses, or if you have registered with Twitter, and want to maximise the chances of people finding you, and to promote your brand or service, then there are 3 Twitter business directories, that you need to be registered on.. They are all free to register [...]
After you have joined Twitter, and posted a few updates, you should check to make sure that other people can find you on Twitter.
There are 2 key places where you must show up.
Search.twitter.com
Go to http://search.twitter.com and enter from:yourusername to see if updates from you show up
People Search on Twitter
Enter your user name to see if [...]
When I first joined Twitter back in April 2008, there was an option to set your @replies in the settings part of your Twitter profile so that you could see one side of any conversation with people that you follow, that they are having with people that you don’t follow.
This was great, as it allowed [...]
