Update.. Update… Update… Update…26th March 2012 Since I wrote this piece on @virginmoney they have seriously got their twitter customer service act together. Via engagementIndex we have been monitoring them along with a whole stack of other UK Banks. Currently they are in 2nd spot to First Direct Bank. You can see how Virgin Money and all [...]

Here is my latest entry in my personal Twitter Hall of Shame its Pizza Hut UK aka http://twitter.com/pizzahut_uk I am very specific here. There is a pizza Hut aka http://twitter.com/pizzahut but that clearly links to the American Pizza Hut website. I actually contacted the Amercian version of their Twitter account twice over the last few days [...]

I would like to thank Mike Parker aka @mikeatzanity who drew my attention to the Twitter account from Ford Insure aka @FordInsure. Ford Insure opened their Twitter account on 28th July 2010. And this is it…….[screen shot taken 25th Jan 2011 ]   One of the things that I talk about to clients all the time [...]