<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>markshaw.biz</title>
	<atom:link href="http://www.markshaw.biz/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.markshaw.biz</link>
	<description>Twitter Consultant, Trainer, Speaker, Troubleshooter &#38; Founder of @TheChatDiary</description>
	<lastBuildDate>Thu, 16 May 2013 19:23:57 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.5.1</generator>
		<item>
		<title>Loyds TSB Bank Social Media Team vs British Gas Social Media Team</title>
		<link>http://www.markshaw.biz/loyds-tsb-bank-social-media-team-vs-britsh-gas-social-media-team/</link>
		<comments>http://www.markshaw.biz/loyds-tsb-bank-social-media-team-vs-britsh-gas-social-media-team/#comments</comments>
		<pubDate>Thu, 09 May 2013 18:58:39 +0000</pubDate>
		<dc:creator>Mark</dc:creator>
				<category><![CDATA[Twitter Articles]]></category>

		<guid isPermaLink="false">http://www.markshaw.biz/?p=4163</guid>
		<description><![CDATA[Loyds TSB Bank Social Media Team vs British Gas Social Media Team Recently I have had 2 issues. One with Lloyds TSB Bank and the other with British Gas. The reason for writing this blog post is to highlight my experience of their social media teams. One was excellent, the other awful.  British Gas Experience [...]]]></description>
		<wfw:commentRss>http://www.markshaw.biz/loyds-tsb-bank-social-media-team-vs-britsh-gas-social-media-team/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Businesses should start a customer care twitter channel</title>
		<link>http://www.markshaw.biz/businesses-should-start-a-customer-care-twitter-channel/</link>
		<comments>http://www.markshaw.biz/businesses-should-start-a-customer-care-twitter-channel/#comments</comments>
		<pubDate>Tue, 30 Apr 2013 14:09:48 +0000</pubDate>
		<dc:creator>Mark</dc:creator>
				<category><![CDATA[Twitter Articles]]></category>

		<guid isPermaLink="false">http://www.markshaw.biz/?p=4157</guid>
		<description><![CDATA[Businesses should start a customer care twitter channel For many businesses the idea of being on Twitter is a sound one. But the idea of tweeting social chit chat with the personality of a human being is very difficult. What do they say on a regular basis? Many businesses then fall into the trap of [...]]]></description>
		<wfw:commentRss>http://www.markshaw.biz/businesses-should-start-a-customer-care-twitter-channel/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Has Twitter removed your username or your tweets from the search..</title>
		<link>http://www.markshaw.biz/has-twitter-removed-your-username-or-your-tweets-from-the-search/</link>
		<comments>http://www.markshaw.biz/has-twitter-removed-your-username-or-your-tweets-from-the-search/#comments</comments>
		<pubDate>Sun, 28 Apr 2013 13:59:06 +0000</pubDate>
		<dc:creator>Mark</dc:creator>
				<category><![CDATA[Twitter Articles]]></category>

		<guid isPermaLink="false">http://www.markshaw.biz/?p=4153</guid>
		<description><![CDATA[Has Twitter removed your username or your tweets from the search.. One of the key battles that Twitter has on its hands is to remove the spammers. The people that set up accounts and just send out tons and tons of the same tweets with basically the same links in to the same website. Clearly [...]]]></description>
		<wfw:commentRss>http://www.markshaw.biz/has-twitter-removed-your-username-or-your-tweets-from-the-search/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>
