http://www.markshaw.biz Author, Speaker, CEO of EngagementIndex, Mission to Raise the customer service bar Fri, 11 May 2012 19:34:10 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://www.markshaw.biz/engagementindex-is-now-tracking-over-1500-businesses-to-help-improve-customer-care-on-twitter/ http://www.markshaw.biz/engagementindex-is-now-tracking-over-1500-businesses-to-help-improve-customer-care-on-twitter/#comments Fri, 11 May 2012 19:33:59 +0000 Mark http://www.markshaw.biz/?p=3835 http://www.markshaw.biz/engagementindex-is-now-tracking-over-1500-businesses-to-help-improve-customer-care-on-twitter/feed/ 0 http://www.markshaw.biz/engagementindex-raising-the-customer-care-bar-for-businesses-on-twitter/ http://www.markshaw.biz/engagementindex-raising-the-customer-care-bar-for-businesses-on-twitter/#comments Wed, 02 May 2012 19:17:43 +0000 Mark http://www.markshaw.biz/?p=3828 http://www.markshaw.biz/engagementindex-raising-the-customer-care-bar-for-businesses-on-twitter/feed/ 0 http://www.markshaw.biz/customer-care-engagementindex-scores-on-twitter-an-update/ http://www.markshaw.biz/customer-care-engagementindex-scores-on-twitter-an-update/#comments Wed, 21 Mar 2012 14:02:19 +0000 Mark http://www.markshaw.biz/?p=3819 http://www.markshaw.biz/customer-care-engagementindex-scores-on-twitter-an-update/feed/ 1