Launch of the 1st Customer care score on Twitter – Engagement Index As many of you will know as of the end of 2011 I decided to hang up my Twitter boots and to focus my efforts on two things. My love of public speaking and a huge desire to find a business that I could [...]
Twitter the new customer service Tool Good customer service is not just about quality of product/sale or after sale but also about listening to the needs of your market share, their ideas, their concerns, their opinions, being accessible to them and talking to them. I have always argued that Twitter is about engagement and chitchat is [...]
Its important you know who writes all this content. Mark Shaw writes all these blog posts.. Thats me in the photo below tweeting away....The inspirational stories have usually been written by the people in the stories..
