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	<title>markshaw.biz &#187; frank eliason</title>
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	<description>Champion of small businesses harnessing Twitter to Crush the big boys</description>
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		<title>Should your business use Twitter for customer service?</title>
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		<pubDate>Wed, 29 Jul 2009 18:23:40 +0000</pubDate>
		<dc:creator>Mark</dc:creator>
				<category><![CDATA[Twitter Articles]]></category>
		<category><![CDATA[comcast cares]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[frank eliason]]></category>

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		<description><![CDATA[Example of great Customer Care from Frank Eliason from ComCastCares  Twitter offers many benefits to businesses. But one that is rarely talked about or discussed is that of its role in Customer support or service. As customers we want our issues resolved quickly, be told about problems promptly, and to actually feel that we are [...]]]></description>
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