http://www.markshaw.biz/twitter-and-customer-service-starbucks-style/ Helping Businesses get down to business one Tweet at a time Wed, 08 Sep 2010 20:51:51 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.markshaw.biz/twitter-and-customer-service-starbucks-style/comment-page-1/#comment-2568 John Walker Mon, 12 Apr 2010 23:56:43 +0000 http://www.markshaw.biz/?p=1688#comment-2568 I think this is a really inspiring Story. In fact, I am using it as an example of good use of Social Media as part of my dissertation at University! I think this is a really inspiring Story. In fact, I am using it as an example of good use of Social Media as part of my dissertation at University!

]]> http://www.markshaw.biz/twitter-and-customer-service-starbucks-style/comment-page-1/#comment-2567 Salvatore Notturno Operation manager Mon, 12 Apr 2010 10:08:39 +0000 http://www.markshaw.biz/?p=1688#comment-2567 Dear Mr Mark my name is Salvatore Notturno I am the Operation Manager of P2M Coffee the franchise who run Costa Coffee in Barnet, can we share a Caffe latte in Barnet. my email address is salvonott@hotmail.com please email me with a date suitable for you Dear Mr Mark
my name is Salvatore Notturno I am the Operation Manager of P2M Coffee the franchise who run Costa Coffee in Barnet,
can we share a Caffe latte in Barnet.
my email address is salvonott@hotmail.com
please email me with a date suitable for you

]]> http://www.markshaw.biz/twitter-and-customer-service-starbucks-style/comment-page-1/#comment-1590 Steven Clarke Sat, 13 Feb 2010 10:09:01 +0000 http://www.markshaw.biz/?p=1688#comment-1590 Excellent piece on a fundamental point of both business in general and the use of social media to both better serve customers/clients and react swiftly to needs, comments, market changes. One key point I'd mention that I still find to be true after a quarter of a century back and forth across the pond: US companies are invariably better at service, as it is en-grained in US citizens childhood, whereas we Brits have a history of not complaining when service is not good. Starbucks is American and the company ethos will be driven into it's employees world-wide; Costa's is British. Having said this, I don't like either of these or Cafe Nero. They are all the McDonalds and KFC's of the coffee world; homogenized environments all and over-priced. Sure, I use them as necessary, but not out of choice. If there's a lovely little coffee shop that's the real deal near one of these, I'll buy from the unique one every time. Excellent piece on a fundamental point of both business in general and the use of social media to both better serve customers/clients and react swiftly to needs, comments, market changes.
One key point I’d mention that I still find to be true after a quarter of a century back and forth across the pond: US companies are invariably better at service, as it is en-grained in US citizens childhood, whereas we Brits have a history of not complaining when service is not good. Starbucks is American and the company ethos will be driven into it’s employees world-wide; Costa’s is British.
Having said this, I don’t like either of these or Cafe Nero. They are all the McDonalds and KFC’s of the coffee world; homogenized environments all and over-priced. Sure, I use them as necessary, but not out of choice. If there’s a lovely little coffee shop that’s the real deal near one of these, I’ll buy from the unique one every time.

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